Complete information provision with the Customer Portal now also for service providers

The first topic on the 2025 roadmap will be filled by the Customer Portal. The latest intake and inventory overviews provide insights at the item, batch, and pallet levels. With the addition of these two new overviews, service providers are now also equipped with complete information provision for their customers.

The Customer Portal displays key logistical information based on the current order status in GreenCommerce. Through an online environment, customers and clients can log in to retrieve specific information from the supplier or service provider. This includes results of business processes, insights into planning, and the progress of (logistical) processes.

Management App vs. Customer Portal
With the Management App, users can configure which customers and contacts have access to the Customer Portal. Customers receive an email invitation to log into their environment, which is fully personalized with the company's logo and branding. This ensures that the customer immediately recognizes they are in your environment!

Through the invitation link, users arrive at a landing page that clearly shows which sections they have access to: intake, dispatch, and/or inventory.

Intake: Information real time available
For service providers, the Customer Portal now includes functionalities for intake and inventory management. The intake overview shares information about progress and related documents. Since this overview is updated in real time with actions from GreenCommerce, information is instantly available. This ensures that customers always have the most up-to-date information on the Customer Portal—eliminating the need for countless phone calls about status updates!

The overview also includes a status bar that automatically updates based on actions in GreenCommerce. For example, a status will automatically change from "In progress" to "Received" once the corresponding action is completed in GreenCommerce. This status bar is further highlighted in the intake details screen. Additionally, users can see which pallets have already been received and access relevant documents such as a CMR or freight document.

New feature: inventory status
A new inventory overview has been added to the Customer Portal for service providers. Here, the owner of the goods can instantly view information on expected stock, physical stock, and available stock. By clicking on an item, detailed information at both batch and pallet levels is displayed. The screen automatically updates every three hours.

Questions or more information?
Do you have questions about the Customer Portal or would you like more information about these features? Feel free to contact us at info@greencommerce.nl or +31 174 642 622.